FAQ
Frequently Asked Questions (FAQ)
Find answers to the most common questions about Nordic Sculpt products, orders, shipping, and more.
General Questions
What is Nordic Sculpt?
Nordic Sculpt is a Scandinavian-inspired body care brand that transforms advanced clinical technologies into simple, effective at-home products. Our patented SculptWare™ technology helps address body challenges like stubborn fat, loose skin, cellulite, and stretch marks.
What is SculptWare™ technology?
SculptWare™ is our patented technology that combines micro-compression wave technology with sonic micro-vibration waves. These waves penetrate deep into the skin to break down fat cells, tighten loose skin, and reduce the appearance of cellulite and stretch marks.
Are Nordic Sculpt products safe to use?
Yes, our products are developed in collaboration with leading high-tech laboratories and experts to ensure safety and effectiveness. However, our products are not intended for individuals with pre-existing medical conditions such as recent surgeries, heart problems, or unhealed wounds. If you have any health concerns, please consult a healthcare professional before use.
Are Nordic Sculpt products medical devices?
No, Nordic Sculpt products are not medical devices and are not intended for the diagnosis, treatment, cure, or prevention of any disease or medical condition.
Products & Results
Which products are covered by the 100-Day Result Guarantee?
The BodySculpt 1.0™, BodyCup 1.0™, Body Oil, and Waist Trainer™ are all covered under our 100-Day Result Guarantee.
How long does it take to see results?
Results vary depending on individual factors such as consistency of use, body type, and adherence to instructions. Our 100-Day Result Guarantee gives you ample time to experience the full benefits of our products.
What if I don't see results after 100 days?
If you don't see visible results after 100 days of consistent use following our instructions, simply contact us at nordicsculptshop01@gmail.com for a full refund. You may be asked to provide supporting evidence such as before-and-after photos or a usage log.
How do I use Nordic Sculpt products?
Each product comes with detailed usage instructions. For best results, follow the recommended guidelines consistently. If you have questions about proper use, contact our customer service team at nordicsculptshop01@gmail.com.
Orders & Payment
What payment methods do you accept?
We accept VISA, Mastercard, American Express, Klarna, PayPal, and ApplePay.
When will my payment be charged?
For regular orders, payment is charged when your product ships. For pre-orders, payment is charged before shipment to streamline production and delivery.
Do you charge card fees?
No, we do not charge any card fees.
Can I cancel or modify my order?
You may be able to cancel or modify your order if you contact us quickly at nordicsculptshop01@gmail.com. However, we typically pack orders within one hour of purchase, so we cannot guarantee that changes can be made. If your order has already been packed and you wish to cancel, you'll be responsible for return shipping costs.
What currencies do you accept?
We accept USD, EUR, GBP, PLN, SEK, DKK, CHF, BGN, ALL, CZK, HUF, ISK, MDL, NOK, RON, RUB, RSD, TRY, and UAH.
Shipping & Delivery
Where do you ship?
We ship to customers worldwide.
How long does shipping take?
Processing takes 1–3 business days, and most orders arrive within 7–9 business days. Total delivery time is typically 7–9 business days from order placement.
How much does shipping cost?
Standard shipping normally ranges between $9–19 USD. We currently offer free shipping on all orders.
Will I receive tracking information?
Yes! You'll receive an email with your tracking number as soon as your order ships, so you can follow your package from our warehouse to your doorstep.
Do I have to pay customs duties or import taxes?
No, we cover all duties and import taxes for you. The price you see at checkout is the final price—no hidden fees or unexpected charges upon delivery.
What if my package shows "Delivered" but I didn't receive it?
If tracking shows your order as delivered but you haven't received it, please contact us at nordicsculptshop01@gmail.com. You may need to provide a Certificate of Loss from the shipping carrier to request a refund.
Returns & Refunds
What is your return policy?
If you regret your purchase within 14 days of receiving it, you can return the product for a full refund—no proof of results required. You're responsible for return shipping costs and must send the package directly to our warehouse address.
How do I start a return?
Contact us at nordicsculptshop01@gmail.com to receive the correct warehouse return address and Standard Withdrawal Form. Include the completed form with your return package to help us identify your return.
When will I receive my refund?
Once we receive and verify your returned items, we'll process your refund to the original payment method. Please note that we may withhold the refund until we've received the returned item or you provide proof of shipment.
What if my order was returned to sender?
Orders returned due to incorrect addresses, recipient unavailability, or failure to respond to courier notifications are not eligible for refunds. We can arrange reshipment at your expense with updated shipping details. Contact us at nordicsculptshop01@gmail.com for assistance.
Can I return products to a parcel shop?
No, we only accept returns sent directly to our warehouse address. Returns delivered to parcel shops or collection points will not be accepted.
Warranty
Do Nordic Sculpt products come with a warranty?
Yes, all Nordic Sculpt products come with a 2-year warranty covering defects in materials and manufacturing.
What does the warranty cover?
The warranty covers manufacturing defects, material flaws, and workmanship issues. Depending on the situation, you may receive a repair, replacement, store credit, or discount.
What doesn't the warranty cover?
The warranty does not cover damage caused by misuse, failure to follow instructions, improper operation, human error, unauthorized modifications, or force majeure events.
How do I make a warranty claim?
Report any defects to us at nordicsculptshop01@gmail.com within two months of discovering the issue. If your claim is justified, we'll cover reasonable return shipping costs.
Purchases from Unauthorized Sellers
Where can I buy authentic Nordic Sculpt products?
Nordic Sculpt products are sold exclusively through our official channels. We do not authorize third-party resellers or platforms.
What if I bought from an unauthorized seller?
We cannot provide support, returns, refunds, or replacements for products purchased from unauthorized sources. Please contact the seller directly. For your protection, always purchase from our official channels.
Privacy & Security
Is my personal information safe?
Yes, we use SSL encryption to protect all payment and personal information. We do not sell or share your personal data with third parties. Your information is stored securely in our customer database for up to five years.
Can I request deletion of my personal data?
Yes, you can request to have your information deleted at any time by contacting us at nordicsculptshop01@gmail.com.
What information do you collect?
We collect your name, address, and email address to process and deliver your order. All data collection is done with your explicit consent.
Contact & Support
How can I contact customer service?
Email us at nordicsculptshop01@gmail.com for all inquiries, support requests, or assistance.
What is your response time?
We strive to respond to all inquiries within 24–48 hours during business days. Response times may be slightly longer during peak periods or holidays.
What should I include when contacting support?
Please include your order number, full name, email address, clear description of your issue, and any relevant photos or documentation to help us assist you more efficiently.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to reach out to our customer service team at nordicsculptshop01@gmail.com. We're here to help!